KINTO co-developed with a US last-mile delivery operator a dispatch cockpit that reconciles platforms that don’t talk to each other and proposes assignments with a human in the loop, delivered as a working browser extension.
Problem
Every day, a last-mile operator builds the dispatch sheet by hand (driver, vehicle, route, departure times and load) from several platforms that don’t talk to each other: the marketplace portal, the shift scheduler and the fleet system. Market tools store and display, but almost none act, and per-driver pricing punishes an industry with very high turnover.
Signals
- Market: About ten competitors analyzed on pricing; none integrates the shift scheduler or the fleet.
- Business: Monetization is still open (local vs. cloud); the billable value is synchronization without personal data.
- User experience: The dispatcher lives in a daily sheet with alerts for absences and replacements.
- Support: Drivers get a bilingual English/Spanish panel with history and incidents.
How we understood it
- Synthesis of weeks of voice notes and messages between the partners, transcribed locally.
- Section-by-section mapping of the platforms, with facts verified live.
- Competitive and compliance analysis.
- Long meetings with the operator turned into a task board.
What we built and why
- Browser extension that reads the portal with the user already signed in, reconciles against the shifts, and proposes or writes assignments, always with a human in the loop.
- Sync engine with alerts and tiered assignment, also operable by a remote agent through an agent contract (dry run by default).
- Minimal server with no personal data: per-company licenses, pseudonymized backup and a protected license panel.
- Compliance by design: no evasion techniques, no acting on the marketplace’s behalf, and minimized driver data.
Why this way: Compliance was treated as design: no evasion techniques, no acting on the marketplace’s behalf, and minimal driver data, so the product is sellable and does not depend on a shortcut.
Transformation
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From an idea spoken in an afternoon to a working browser extension.
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A simulated-station demo to sell without live access to the platforms.
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competitors analyzed: about ten (measured)
What we don’t know yet
- Business results (paying customers, dispatch hours saved): no evidence.
- The pilot lost access to the operator’s platforms and monetization is undecided. We publish it as a pilot, not as a results case.
